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Coldwell Banker Commercial
TradeMark Properties
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1001 Wade Ave. Suite 300
Raleigh, NC 27605
919.782.5552 - Main Office
919.783.9934 - Main Fax
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Email: |
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info@trademarkproperties.com |
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TradeMark
Properties Advantage
TradeMark Properties Inc. guarantees excellent physical and
fiscal management of the properties in our care. We provide
the professional services of a property manager whose priority
is to be accessible to tenants for problem solving. Tenant accessibility
to management is one of the most important factors in maintaining
high occupancy. We believe strongly in the importance of open
communication with our tenants and owners. TradeMark's long-term
participation and presence in this growing market has enabled
us to make important associations with all organizations servicing
the real estate market.
TradeMark Properties Commercial Management Services offer you
years of experience and knowledge in the management of commercial
office buildings. As a veteran of both large and small office
properties, we bring an analytical approach to long-term management
perspectives, properly balancing the expense variables resulting
in a financially stable asset. A professional property manager,
who is supported by assistant property managers and an administrative
support staff, manages our commercial portfolio. Our commercial
maintenance staff employs technicians who are knowledgeable
in all aspects of building operating systems and are available
seven days a week, twenty four hours a day for any situation
that may arise.
Physical Management
of the Asset
Physical management involves contract administration, property
inspections, and maintenance. Property managers carefully maintain
records in lease files and perform property inspections on a
regular basis. Utilizing well-trained, in-house technicians
for the majority of repairs enables us to control costs and
increase tenant retention and owner profitability. The maintenance
team remains on call 24 hours daily to assist tenants. The front
office support staff receives maintenance requests and is in
radio contact with the Maintenance Director for the quickest
possible response to emergencies. For work requiring subcontractor
expertise, we use only insured contractors.
We issue thorough Requests For Proposals, which outline our
expectations from the contractor, detailed specifications for
the services being bid, and a detailed standard contract for
review. Because of the size of our portfolio, we are able to
offer the best services at the best prices, due to the ability
to bid multiple properties for the best price. Strict adherence
to the outlined specifications allows for detailed inspections
and leaves no room for questions or gray areas. We request multiple
bids for each contract to ensure the best price for the highest
quality of service and we re-bid these contracts annually to
ensure continued quality service.
We make annual recommendations to the owner for any needed capital
improvements or expenditures necessary for the property, through
both short term and long range capital plans. We combine these
recommendations with alternative financing options, to maximize
the property’s cash flow.
Lease
Administration Services
Lease Administrative Services allow for accuracy in the adherence
to the lease document. Our lease administrator is responsible
for notifying the tenant of any and all rent increases, operating
expense collections, updating the current rent roll, and following
up on all accounts receivable and recommending appropriate action
as outlined in the lease document for those who remain unpaid.
Through thorough lease administration, the property realizes
the highest possible income as allowed in the leases.
Tenant Relations
One of the most important aspects of the management of your
property is the Tenant Relations with your building occupants.
Happy tenants equate to long-term retention, the ultimate goal
of a property. Through hands on management, the tenant is kept
informed of the building activities and any maintenance that
would affect them. Their calls and concerns are addressed immediately
and any issues regarding maintenance are addressed expeditiously
and effectively. A member of our management team is in contact
with your tenants often and in a variety of ways. Planned tenant
events help keep the tenants happy and informed as to any occurrences
that may be planned for the property.
Fiscal
Management
Fiscal management services involve a diligent adherence to all
accounting regulations and practices. Open communication with
property managers to ensure accounting compliance is a necessity.
A fully automated and well-staffed accounting department handles
accounts receivable and accounts payable and customizes monthly
property financial reports for managers and owners. We are proactive
in reducing potential fiscal liabilities by complying with all
federal, state, and ADA regulations; preparing annual cash flow
projections; and incorporating cost-effectiveness considerations
into each management decision.
We prepare an annual budget based on the property operations,
rent collections, and the owner’s cash requirements. These
projections are thoroughly review and presented to you, the
owner, during the fourth quarter of the proceeding operating
year. Once we receive the owner approval, the plan is implemented
for the year. Our monthly reporting package will address any
variances in this plan. Our goal is to meet your needs and expectations
with the financial aspect of property ownership. Our annual
budget package includes the following items:
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Executive Summary of
how the building has performed over the course of the
year and the recommendations for the coming year |
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Strategic Goals for the coming year
*Year to date summary of operations
for the current year and projected year end cash flow. |
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Detailed budget for the next year,
based on contract costs and anticipated repairs and maintenance |
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Detailed income projection based
on rent increases and operating expense recaptures from
the proceeding year |
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Rollover Schedule for the tenant
renewals and a leasing plan for any vacancies |
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Capital Improvement Plan for the
coming year and a long range five year plan for
Future planning. |
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Detailed Market Summary |
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Our monthly reporting package is presented
to the owner by the tenth of every month, and is customized
to meet your requirements. At minimum the package will contain
the following pieces: |
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Executive Summary of
the activities taken place during the previous month,
including financial summaries of any variances, leasing
summaries of any activity during the month, and an operations
summary of any incidents that may have occurred |
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Rent Roll for the current month |
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Monthly and Year-to-Date Budget Comparison
Report, and subsequent variance report of excessive variances. |
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General Ledger and/or an owner’s
statement report reflecting expenses incurred during the
previous month. |
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Accounts Receivable report and explanation
of actions taken for collection |
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Capital Improvement Status of any
on-going or planned improvements. |
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Detailed Leasing Activity and Market
Report. |
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Construction Management Services
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TradeMark Properties is able to offer a
full range of Construction Management Services, from overseeing
a general contractor performing a tenant fit-up to the management
of several sub-contractors to complete a project in the building.
Our in-house expertise is able to review any plans for a project
and make any recommendations to the owner for acceptance or
revision to the plans. We ensure complete adherence to the building
rules and regulations by any contractor performing work in your
building and inspect any and all work done. |
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 Karen Ruoff Brown 919.227.5502
President, Asset Management Services
Karen Ruoff Brown, CPM is the President of Asset Management Services at Coldwell Banker Commercial TradeMark Properties, a full-service real estate management company that provides property management services, which includes facility, physical and fiscal management, as well as leasing and brokerage advisory services throughout the Triangle and North Carolina. As president of asset management services, Karen is responsible for establishing and executing standard operating policies, processes, procedures and control for all asset management work, as well as actively seeking to build the commercial management portfolio.
Karen has more than 20 years of industry experience, with previous positions at TradeMark Properties, Spectrum Properties, Capital Associates and Binswanger in Raleigh; and Kessinger Hunter and Trammel Crow/CB Richard Ellis in Kansas City, Mo. She earned a bachelor’s degree in business from James Madison University in Harrisonburg, Va., and received her certified property management designation from the Institute of Real Estate Management (IREM) in 1992.
Karen manages office, warehouse, industrial and flex properties, retail centers and owner’s associations for individual, partnerships, and large institutional owners. While in Kansas City, MO, she oversaw all aspects of property management for four million square feet of industrial space in Kansas, Oklahoma and Missouri for RREEF.
Karen is actively involved in the local chapter of IREM, having served as a previous president of the local chapter; Commercial Real Estate Women (CREW), having served on their board of directors; and Building Owners and Managers Association (BOMA), having served as a previous president of the local chapter.
A native of Philadelphia, she resides in Wake Forest, NC with her husband and two children.
Email: KBrown@trademarkproperties.com |
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